Warranty & Return Policy
1 Year Warranty
All Lafia Craft Art Pieces come with a 1 Year Structural Warranty so you can shop with complete peace of mind.
Lafia Craft will at our discretion replace any product with a manufacturing or materials fault for the duration of 1 year from purchase date:
Warranty does not apply if:
Damage caused by:
- Incorrect assembly
- Inadequate Storage
- Inappropriate cleaning products used
- Abuse or neglect
- Failure to follow recommended maintenance guidelines
- Fading or discolouration caused by excessive exposure to direct sunlight
- Products not used for intended purposes of Domestic use
- The product has been tampered or modified within anyway
- Force Majeure
Lafia Craft offers all customers a risk-free 30 day Money Back Guarantee (subject to conditions below).
We want you to be 100% happy with your purchase so:
- In the unlikely event that your item is faulty or damaged on delivery, Lafia Craft will replace or provide a full refund upon return of the item. You must make contact with Lafia Craft (email@example.com) within 7 days of receipt of the product.
- If you change your mind about the purchased product, you are welcome to return the product for a refund (excl. postage fee), exchange for another product or receive a Credit Note.
The following conditions do apply:
- You must make contact with us and return goods within 7 days from date of receipt of the product
- All returned products must be unused, unassembled and in their original condition (including all original product packaging)
- Any free gifts with purchase must be returned with original purchase or customer will accept liability for the unreturned item/s
- Proof of purchase will be required
- For damaged / faulty items photos may be requested via email, within 7 days of receipt of goods
Lafia Craft at their discretion has the right to reject returns outside the 30 day return period.
Items which are returned that have been used and not in their original condition (including all original product packaging). Reasonable care of returning goods must be taken; failure to do so may result in refusal of return for refund or we may deduct up to 50% of the cost based on the condition of the goods. Product Returns that do not meet our Return criteria will be at the Buyers Disposal.